Cancellation & Refund Policy

1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 24 hour delivery window starts.
2. Cancellation of order shall be made with mail with Subject: “Cancellation Request" and sent to support@floracake.in

   Kindly mention the following details in the email:

   a. Order ID:
   b. Cancellation Reason:
   c. Refund Account Details:
3. Cancellation shall be initiated after formal order cancellation request is received at support@floracake.in
4. Refund shall be made under following conditions:
   a. Order was cancelled.
   b. Order was not delivered to the recipient. (This does not include the case for unfounded recipient)
   c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund, it will be made in 7 working days, however, decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. Floracake will bear cost of return, if applicable.
7. If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
8. In case of Cancellation, 10% charge will be applicable.
9. Any discounted or exempted amount cannot be claimed for refund.
10. Any extra amount credited to floracake account may be considered for order enhancement but will not be refundable.
11. In all matters concerning Cancellation and refund Floracake shall have the deciding hand.
12. Floracake may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.